Class Absences and Make-Ups

Our swim teachers are there in the pool waiting for your child to arrive at swim lessons.
We have paid the swim teacher for your lesson.
In the past, if you are unable to attend your lesson, then the lesson was lost.
We are now offering make-up lessons to you, but these make-up lessons can only be scheduled into existing classes.
We cannot open a new class for a make-up lesson as this would require us to pay the swim teacher again.
Make-up classes can only be scheduled into a class that matches your child's current class.
Unfortunately if there are no available classes or space in those classes, then you will be unable to schedule a make-up class.
Your make-up class is valid for 2 months from the date of your original class and it is worth checking back for space or for new classes we are adding all the time.
IMPORTANT: Make-up lessons are lost if you are late in adding the absence, if there are no available/suitable classes, if your 2 months validity runs out. Make-up lessons are not available as credits towards future classes.
If your account is in arrears ALL make-up lessons are subject to cancellation.
Absences can only be scheduled ONE day before the class starts. The reason for this is when you mark your child as absent it makes space for other parents looking for make-up spaces.

Weekly swim lessons are critical to your children making progress in the pool. That said, we know that schedules may vary from time to time!

We understand! Our job at Easy2Swim is to make swim lessons work with everything else going on in your busy life.

Here’s how it works:

When you cannot make a lesson, please login to our parent portal on our website. Click here to go to the portal.
Very important. Our system will ONLY allow you to mark your child as absent at least 1 day before the lesson begins. If you miss this deadline you will not be able to makeup your class.
Very Important. By marking your child as absent you free up the space in your class to other swimmers looking for a make-up class.
Once the absence has been added you are able to select a make-up class, either now or any time up to 2 months, after which your make-up class will expire.
You are able to select a makeup class for any time up to 2 months into the future from the date of your original class.
You are able to ONLY select a class with similar abilities and age to your current class. ie. Starfish–2-4 years to Starfish–2-4 years, Water Aerobics to Water Aerobics, etc.
Make-up lessons are available on any classes that are published on the Easy2Swim schedule on our website. If you are not able to find a suitable class then unfortunately we will not be able to help you.
More classes can become available 24 hours before they start so it is worth checking back.
If your child has a Saturday class and you are not able to attend classes during the week, you may have to select double classes for Saturday.

If you need further guidance, see the short instructional video following: