At Easy2Swim, we understand that life can sometimes throw unexpected circumstances and scheduling conflicts our way, resulting in missed lessons. We've evolved our approach to better serve our swimming families.
Missed lessons were lost - similar to missing a hair salon appointment or personal training session.
Make-up lessons available! Reschedule within 2 months to ensure no learning is lost.
"Our priority is to provide an environment where learning is both effective and accommodating."
By embracing Make-Up lessons, we're enhancing the overall experience for our students. This change signifies our commitment to your child's progress and success in the water, while still honouring our teachers' dedication and time.
Everything you need to know about our Make-Up Lesson Policy
Absences and make-ups are 100% managed through the Parent Portal - no exceptions. Teachers are not trained on, cannot access, and will not handle any booking requests. This keeps the system fair and puts you in complete control.
Important: Your teacher is paid and will be there waiting for your child. If you don't show up, the lesson is lost - the teacher fulfilled their commitment. Only way to save it: mark absent 6+ hours before class for a make-up option.
Mark absent 6+ hours in advance. You get a future make-up lesson, and another family gets to use your spot. In full classes, parents are waiting for these openings!
Make-ups require same-level classes (e.g., Starfish 2-4 only in Starfish 2-4 classes). We cannot guarantee availability - if your level's classes are full, the make-up expires. Tip: Many spots open within 6 hours of class time as parents mark last-minute absences.
Make-up classes remain valid for 2 months from the original class date. Check the portal regularly for openings.
Make-up lessons roll into next term IF: ✓ You stay continuously enrolled ✓ Fees are fully paid. Important: If enrollment stops or fees are unpaid = all saved make-ups expire.
Make-up lessons are not credits or account balance. They're only replacement slots for missed classes within the current/next term. Cannot be used to reduce fees or pay for future terms.
If your child attends Saturday classes and cannot attend weekday classes, we regrettably cannot offer suitable make-up options. We appreciate your understanding.
Follow these simple steps to schedule your make-up class
Access our parent portal through the Easy2Swim website to manage your child's attendance.
Access Portal6-hour rule is strict. Monday 3:00 PM = mark by 9:00 AM. Saturday problem: Child wakes up sick? Morning class deadlines have passed = lessons lost. Solution: If child seems unwell Friday night, mark absent then to protect Saturday morning slot.
⚠️ Missing this deadline = lesson is lost
Select a suitable make-up class immediately or within 2 months. Class must match your child's current level and age group.
💡 Tip: Check back within 6 hours of desired class times - spots often open up!
Show up for your scheduled make-up class. Your child will join their temporary class for that session.
⚠️ Note: Booked make-up lessons cannot be cancelled. If you're unable to attend your scheduled make-up, the lesson is lost.
Our team is here to assist you with scheduling and any questions
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